Privacy Policy

Our Privacy Commitment

At AGiiLE, we know how important it is to protect your personal information. When you are shopping with us online, we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.

Personal Information

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

Your contact information – e.g., name, postal address, telephone number, and email address;
Your personal preferences – e.g., product wish lists, language preferences, and marketing consent
Your transaction information – e.g., products purchased, method of payment, amount paid, signature, and credit or debit card number.

In addition, we may collect the following types of information:

we may ask you for your postal code, for example, to assist us with market research and other marketing communications;
we may collect and summarize customer information in an aggregate format for internal statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.

In-Store and Online Purchases

When you purchase a product or service from AGiiLE’s web site, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase. We may also need to collect contact information to provide certain services, including delivery services, reserve and pick-up, product servicing, or installations, and extended warranty coverage. If you provide us your email address, we will also collect your email address for the purpose of sending you an e-receipt. We also may use your contact information to send you promotional information. You can opt-out by following the instructions under “Unsubscribe” below.

Our Web site

Our Web site can be browsed without you providing us with any personal information. However, when using our Web site, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Site, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes, to understand Web Site activity and to improve the Web Site.

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Web Site and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

How we share your information

AGiiLE does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by applicable law.

Our affiliates and third party service providers may be located outside of Canada (including in the United States) and this may result in personal information collected by AGiiLE being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement, courts and regulatory authorities in accordance with the law of these foreign jurisdictions.

Legal Disclosure

AGiiLE may disclose your information as permitted or required by applicable law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies. We may also disclose personal information to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud.

How we protect your information

The security of your personal information is a high priority for AGiiLE. We maintain appropriate physical, technical and administrative safeguards and industry standard security standards in an effort to protect your personal information in our custody and control, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

Encryption Technology

Our Web Site use encryption technology to protect your personal information during data transport. Such technology encrypts ordering information such as your name, address, and credit card number.

Choosing a Password

When you create an online account on our web site, you need to select a personal password. To maximize your level of protection, you should choose at least 6 characters including a combination of both letters, numbers and special characters and a mix of upper and lower case letters. You are solely responsible for maintaining the secrecy of your password and any account information. AGiiLE will never send an unsolicited communication asking you for your password.

Unsubscribe

If you no longer wish to be contacted regarding promotions, new product and entertainment releases and how to make the most of the latest technology email us at sales@agiile.com Please note that you may continue to receive certain transactional or account-related email messages.

How to contact us:

AGiiLE is responsible for all personal information under its control. Our Privacy Manager is accountable for AGiiLE’s compliance with the principles described here. If you have any questions, concerns or complaints about the privacy practices of our organization or would like information on our use of service providers located outside of Canada please contact us at the following:

AGiiLE Inc.
Attention: Privacy Manager
#110 – 100 Collip Circle
London, ON N6G 4X8

Email: sales@agiile.com

Phone: (519) 488-4807

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

Important Reminder about Privacy and Security:

Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. AGiiLE is not responsible for any transmission by you of any personal information over the public Internet.

We cannot promise that your use of our Web site or mobile applications will be completely safe. We encourage you to use caution when using the internet, to protect your personal information and to know your rights regarding privacy.

To learn more about protecting your privacy online, we encourage you to visit the website of the Office of the Privacy Commissioner of Canada:

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